{"title":"Narvi Accessories","description":"","products":[{"product_id":"narvi-black-sand-timer","title":"Narvi Black Sand Timer","description":"\u003ch2\u003eNarvi Black Sand Timer\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eNarvi Black sand timer measures 15 minutes and is made of black steel and birch wood. Suits perfectly with Narvi Black sauna pail and sauna ladle.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eSand timer\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eStylish black with a bamboo frame\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003e15-minute time frame\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eEasily rotates to restart\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDimensions: 3\"W (6.5cm) x 12\"H (30.5cm)\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\"\u003eSand Timer\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eBLACK SAND TIMER\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eBlack steel and Birch wood\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDuration\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e15 Minutes\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDimensions\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e3\"W (6.5cm) x 12\"H (30.5cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\" role=\"tablist\" aria-multiselectable=\"true\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv role=\"tabpanel\" class=\"tab-pane active\" id=\"tab-0\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295729896,"sku":"163431","price":79.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-black-sand-timer-sauna-heater-supply-113444.jpg?v=1769155138"},{"product_id":"narvi-black-fahrenheit-thermometer","title":"Narvi Black Fahrenheit, Thermometer","description":"\u003ch2\u003eNarvi Black Fahrenheit, Thermometer\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eNarvi Black thermometer is a stylish sauna accessory made of black aluminum and a birch frame. Perfect together with Narvi Black sauna pail and ladle.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eStylish black aluminum\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eFahrenheit thermometer\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eBirch frame\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDimensions: 5\"W (12.5cm) x 5\"H (12.5cm)\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\"\u003eFahrenheit Thermometer\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eBLACK FAHRENHEIT THERMOMETER\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eBlack aluminum and Birch wood\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMeasurement\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eFahrenheit\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDimensions\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e5\"W (12.5cm) x 5\"H (12.5cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\" role=\"tablist\" aria-multiselectable=\"true\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv role=\"tabpanel\" class=\"tab-pane active\" id=\"tab-0\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295762664,"sku":"163590","price":119.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-black-fahrenheit-thermometer-sauna-heater-supply-387243_58231461-f593-46bc-ae73-621828392e80.jpg?v=1769155139"},{"product_id":"narvi-kuru-safety-wall-set","title":"Narvi Kuru Safety Wall Set","description":"\u003ch2\u003eNarvi Kuru Safety Wall Set\u003c\/h2\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\" role=\"tablist\" aria-multiselectable=\"true\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv role=\"tabpanel\" class=\"tab-pane active\" id=\"tab-0\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003eFor Narvi Kuru stoves (14, 20, and 20 VSE), this is a protective wall set that is attached to the stove directly. It is made of painted steel and it will reduce the required safety distance by 50%.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eAttached to the stove directly\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eStylish painted steel\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eReduce required safety distance by 50%\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDimensions: 20.7\"W (52.5cm) (Kuru 14) 22.2\"W (56.3cm) (Kuru 20) x 21.9\"D (55.6cm) x 27.6\"H (70.1cm)\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\"\u003eSafety Wall Set\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eKURU SAFETY WALL SET\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003ePainted Steel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eWidth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e20.7\"(52.5cm) (Kuru 14) 22.2\" (56.3cm) (Kuru 20)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDepth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e21.9\"D (55.6cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eHeight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e27.6\"H (70.1cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295795432,"sku":"163602","price":518.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-kuru-safety-wall-set-sauna-heater-supply-303079_9331efbc-a15c-47c8-8ad7-518d75c93d76.jpg?v=1769155139"},{"product_id":"narvi-stone-cage","title":"Narvi Stone Cage","description":"\u003ch2\u003eNarvi Stone Cage\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eWith the aid of a stone cage, the heat of the flue can be utilized better. The steam lasts longer when the sauna water flows from the stone cage to the stones of the sauna heater. This is also a way of decreasing protective distances into flammable material. Stone cages can also be installed on top of each other, which gives your sauna a stylish look.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eHelps utilize the heat of the flue better\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eSteam lasts longer\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDecreases the protective distances\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eStylish design\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDimensions: 9.8\"W (24.8cm) x 9.8\"D (24.8cm) x 15.8\"H (40.1cm)\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\"\u003eStone Cage\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" width=\"100%\" style=\"width: 100.04%; mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes; height: 14.7pt;\"\u003e\n\u003ctd width=\"32%\" style=\"width: 32.22%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"64%\" style=\"width: 64.6%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eSTONE CAGE\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1; height: 14.7pt;\"\u003e\n\u003ctd width=\"32%\" style=\"width: 32.22%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eColor\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"64%\" style=\"width: 64.6%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eBlack\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2; height: 14.7pt;\"\u003e\n\u003ctd width=\"32%\" style=\"width: 32.22%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eWidth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"64%\" style=\"width: 64.6%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e9.8\" (24.8cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3; height: 14.7pt;\"\u003e\n\u003ctd width=\"32%\" style=\"width: 32.22%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDepth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"64%\" style=\"width: 64.6%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e9.8\" (24.8cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4; mso-yfti-lastrow: yes; height: 14.7pt;\"\u003e\n\u003ctd width=\"32%\" style=\"width: 32.22%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eHeight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"64%\" style=\"width: 64.6%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e15.8\" (40.1cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295828200,"sku":"802142","price":207.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-stone-cage-sauna-heater-supply-451359.jpg?v=1769155141"},{"product_id":"narvi-floor-plate","title":"Narvi Floor Plate","description":"\u003ch2\u003eNarvi Floor Plate\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eThe Narvi floor plate is designed for sauna installations and is crafted from durable stainless steel. The floor plate comes with adjustable feet, making it suitable for installation on wooden floors. If your sauna has underfloor heating, it is important to use a floor protection plate to prevent any potential damage or interference with the heating system. This ensures both safety and the longevity of your sauna’s floor.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul type=\"disc\" style=\"margin-top: 0cm;\"\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003eBlack Rustproof Stainless Steel\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003eAdjustable legs\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003eAdded safety\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003eDimensions: 21.8\"W (55.3cm) x 24.4\"D (62cm) x 2.8\"-3.5\"H (7-9cm)\u003c\/li\u003e\n\u003cli style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul type=\"disc\" style=\"margin-top: 0cm;\"\u003e\n\u003cli style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\" class=\"MsoNormal\"\u003eFloor Plate\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\" cellpadding=\"0\" cellspacing=\"3\" border=\"0\" class=\"MsoNormalTable\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eFloor Plate 550x450\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eRustproof steel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eWidth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e21.8\"W (55.3cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDepth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e24.4\"D (62cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eHeight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e2.8\"-3.5\"H (7-9cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv class=\"main-container container-fluid js-quickedit-main-content\" role=\"main\"\u003e\n\u003cdiv class=\"row\"\u003e\n\u003csection class=\"col-sm-12\"\u003e\n\u003cdiv class=\"region region-content\"\u003e\n\u003carticle class=\"row product-page\"\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv aria-multiselectable=\"true\" role=\"tablist\" class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv id=\"tab-0\" class=\"tab-pane active\" role=\"tabpanel\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/article\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 id=\"main-title\" class=\"main-title mt-0\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain id=\"MainContent\" class=\"main-content js-focus-hidden\" role=\"main\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv id=\"le_body_row_1_col_2_el_9\" class=\"element-container cf\" data-style=\"\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-product-id=\"7665558323429\" data-location=\"bottom\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-product-id=\"7665558323429\" data-location=\"bottom\"\u003e\u003cstrong\u003e\u003cimg height=\"137\" width=\"244\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295860968,"sku":"155545","price":196.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-floor-plate-sauna-heater-supply-447276.jpg?v=1769155141"},{"product_id":"narvi-installation-base-550x620","title":"Narvi Installation Base 550x620","description":"\u003ch2\u003eNarvi Installation Base 550x620\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eWith the aid of an installation base, the sauna heater can be installed in a sauna that has a wooden or paved floor. The height of all installation bases can be adjusted. In the case of slanted floors, the adjustable legs can be used to straighten the sauna heater. The installation bases have been made of rustproof steel.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eBlack Rustproof Steel\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eAdjustable legs\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eAdded safety\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDimensions: 21.7\"W (55cm) x 24.4\"D (62cm) x 2.8\"-3.7\"H (7-9cm)\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;\"\u003eInstallation Base\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eINSTALLATION BASE 550x620\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eRustproof steel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eWidth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e21.7\"W (55cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDepth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e24.4\"D (62cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eHeight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e2.8\"-3.7\"H (7-9cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\" role=\"tablist\" aria-multiselectable=\"true\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv role=\"tabpanel\" class=\"tab-pane active\" id=\"tab-0\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295893736,"sku":"155544","price":357.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-installation-base-550x620-sauna-heater-supply-620229_854aaa5e-d7d4-4938-a2a1-4ce96e5f5eb9.jpg?v=1769155142"},{"product_id":"narvi-protective-wall-650x1150","title":"Narvi Protective Wall 650x1150","description":"\u003ch2\u003eNarvi Protective Wall 650x1150\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eWith the help of protective walls, the sauna heater can be safely placed closer to the sauna walls. This is a great way of saving space and gives you more opportunities to place the sauna heater in the desired spot. By using protective walls, protective distances can decrease by 50 %. The protective walls can be used with sauna heaters and light fireplaces.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eReduces the safety distance to combustible materials\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eSaves you space\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDimensions: 25.6\"W (65cm) x 1.2\"D (3cm) x 45.3\"H (115cm)\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\"\u003eOne Side Protective Wall\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003ePROTECTIVE WALL 650x1150\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eStainless Steel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eColor\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eBlack\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eWidth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e25.6\" (65cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDepth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e1.2\" (3cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eHeight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e45.3\" (115cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\" role=\"tablist\" aria-multiselectable=\"true\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv role=\"tabpanel\" class=\"tab-pane active\" id=\"tab-0\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295926504,"sku":"163474","price":380.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-protective-wall-650x1150-sauna-heater-supply-836220.jpg?v=1769155143"},{"product_id":"narvi-chimney-watertank-30l","title":"Narvi Chimney Watertank 30L","description":"\u003ch2\u003eNarvi Chimney Watertank 30L\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eThe Narvi Chimney Watertank 30L is made of rustproof steel and heats the water with lost heat. Due to the installation procedure of the tank, the power of the tank will not decrease nor will the need for space increase. The tank can be turned to the left or the right side of the sauna stove. The supporting pipe, which is included in the delivery, is placed between the tank and the sauna stove, so that the tank is placed above the sauna stones. This tank is suitable for all sauna stoves, that has a connection flue with an outer diameter of 122mm and a minimum length of 600mm.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eRustproof steel\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eHeats water with heat that would normally be lost\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDoes not increase space needed for the stove\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eCan be turned to the left or right side\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDimensions: 17.7\"W (45 cm) x 9.8\"D (25 cm) x 15\"H (38 cm)\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;\"\u003eDesigned, engineered, and made in Finland\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;\"\u003e30-Liter Watertank\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo2; tab-stops: list 36.0pt;\"\u003eSupporting Pipe\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" width=\"100%\" style=\"width: 100.04%; mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes; height: 14.7pt;\"\u003e\n\u003ctd width=\"41%\" style=\"width: 41.34%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"55%\" style=\"width: 55.48%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eCHIMNEY WATERTANK 30L\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1; height: 14.7pt;\"\u003e\n\u003ctd width=\"41%\" style=\"width: 41.34%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eConstruction Material\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"55%\" style=\"width: 55.48%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eRustproof Steel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2; height: 14.7pt;\"\u003e\n\u003ctd width=\"41%\" style=\"width: 41.34%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eCapacity\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"55%\" style=\"width: 55.48%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e30-Liter\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3; height: 14.7pt;\"\u003e\n\u003ctd width=\"41%\" style=\"width: 41.34%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eWidth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"55%\" style=\"width: 55.48%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e17.7\" (45 cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4; height: 14.7pt;\"\u003e\n\u003ctd width=\"41%\" style=\"width: 41.34%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDepth\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"55%\" style=\"width: 55.48%; padding: .75pt .75pt .75pt .75pt; height: 14.7pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e9.8\" (25 cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5; mso-yfti-lastrow: yes; height: 13.95pt;\"\u003e\n\u003ctd width=\"41%\" style=\"width: 41.34%; padding: .75pt .75pt .75pt .75pt; height: 13.95pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eHeight\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"55%\" style=\"width: 55.48%; padding: .75pt .75pt .75pt .75pt; height: 13.95pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e15\" (38 cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\" role=\"tablist\" aria-multiselectable=\"true\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv role=\"tabpanel\" class=\"tab-pane active\" id=\"tab-0\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879295959272,"sku":"202007","price":909.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-chimney-watertank-30l-sauna-heater-supply-492861.jpg?v=1769155144"},{"product_id":"narvi-pipe-adaptor","title":"Narvi Pipe Adaptor","description":"\u003ch2\u003eNarvi Pipe Adaptor\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eThe primary function of the adapter is to create a smooth transition between the two pipes, adapting from 4.5\" (115 mm) to 6\" (155 mm), ensuring the safe and efficient venting of exhaust gases and combustion by-products. Available in various sizes and shapes to accommodate different stoves and chimneys, these adapters may include features like insulation to minimize heat loss and enhance sauna stove performance.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eStainless steel material\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\"\u003ePipe Adaptor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003ePIPE ADAPTOR\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eBlack Stainless Steel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eDimensions\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e6.1\" Interior Diameter (15.4cm)\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv role=\"main\" class=\"main-container container-fluid js-quickedit-main-content\"\u003e\n\u003cdiv class=\"row\"\u003e\n\u003csection class=\"col-sm-12\"\u003e\n\u003cdiv class=\"region region-content\"\u003e\n\u003carticle class=\"row product-page\"\u003e\n\u003cdiv class=\"field field--name-field-content-bb field--type-entity-reference-revisions field--label-hidden field--items\"\u003e\n\u003cdiv class=\"field--item\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--tabs paragraph--view-mode--default\" role=\"tablist\" aria-multiselectable=\"true\"\u003e\n\u003cdiv class=\"tab-content\"\u003e\n\u003cdiv role=\"tabpanel\" class=\"tab-pane active\" id=\"tab-0\"\u003e\n\u003cdiv class=\"paragraph paragraph--type--wysiwyg-content paragraph--view-mode--default\"\u003e\n\u003cdiv class=\"field field--name-field-wysiwyg-content field--type-text-long field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/article\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879296024808,"sku":"163724","price":169.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-pipe-adaptor-sauna-heater-supply-900982.jpg?v=1769155145"},{"product_id":"narvi-flue-15","title":"Narvi Flue 15","description":"\u003ch2\u003eNarvi Flue 15\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eKota Steel Flue is a safe option for sauna heaters and fireplace installations. A modular design allows for installation that can be adapted to any conditions.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eThe Kota Steel Flue is a premium and safe option for sauna heaters and other fireplace installations. Designed with a focus on fire safety and insulation, particular attention is given to the area around the ceiling feedthrough to ensure optimal protection. Its modular design allows for flexible installation that can be adapted to the specific conditions of your building.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eThe uninsulated start pipe, made of 100mm stainless steel, has a diameter of 120\/122 mm and is compatible with all sauna stoves that have a smoke output diameter of 119mm. Additionally, the stainless steel pipe can be placed inside an insulated pipe, facilitating easier maintenance and removal of the stove or chimney when necessary. This setup ensures both convenience and safety for sauna and fireplace systems.\u003c\/p\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eFeatures\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eOuter Casing made from zinc-coated steel finish\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eBlack heat-resistant paint\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eCE Certification\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eStart pipe fits all sauna stoves with smoke output of diameter 4.6\" (12cm) \u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eUninsulated start pipe dimensions: 4.7\" (12cm)\/4.8\" (12.2cm) diameter\u003c\/li\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;\"\u003eFlue dimensions: 10\" (25.5cm) diameter\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eIncludes\u003c\/b\u003e\u003c\/h3\u003e\n\u003cul style=\"margin-top: 0cm;\" type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\" style=\"mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;\"\u003eFlue Kit\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003eSpecifications\u003c\/b\u003e\u003c\/h3\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellspacing=\"3\" cellpadding=\"0\" style=\"mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;\"\u003e\n\u003cthead\u003e\n\u003ctr style=\"mso-yfti-irow: 0; mso-yfti-firstrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eModel\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eFLUE 15\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eMaterial\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eStainless Steel\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eFinish\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eBlack\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eFlue Dimensions\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e10\" (25.5cm) diameter\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003eStart Pipe Dimensions\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: .75pt .75pt .75pt .75pt;\"\u003e\n\u003cp class=\"MsoNormal\"\u003e4.7\" (12cm)\/4.8\" (12.2cm) diameter\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cdiv class=\"product__body\"\u003e\n\u003cdiv class=\"field field--name-body field--type-text-with-summary field--label-hidden field--item\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\u003ch4 class=\"main-title mt-0\" id=\"main-title\"\u003eLimited Warranty\u003c\/h4\u003e\n\u003cdiv class=\"main-content the-content\"\u003e\n\u003cp\u003eNarvi Ltd, Business ID 2087049-2, registered in Finland (“Narvi”) warrants its products against premature failure to the original purchaser (“customer”) as described herein.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR PRIVATE USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrivate use refers to the use of the product in private person’s own and family’s household for non-commercial purposes. Normal private or family use means, for example, one sauna session per day.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 12 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSpare parts and accessories\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003cp class=\"wp-block-heading\"\u003e\u003cstrong\u003eWARRANTY PERIODS FOR OTHER USE\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNon-private product.\u003c\/p\u003e\n\u003cfigure class=\"wp-block-table\"\u003e\n\u003ctable class=\"has-fixed-layout\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth\u003eCategory\u003c\/th\u003e\n\u003cth\u003eWarranty period\u003c\/th\u003e\n\u003cth\u003eExceptions\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eWoodburning stoves, masonry cauldrons, smokers and fireplace stoves\u003c\/td\u003e\n\u003ctd\u003e1 year\u003c\/td\u003e\n\u003ctd\u003eExcludes small accessories or consumables\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eElectrically heated stoves, infrared heaters and control panels\u003c\/td\u003e\n\u003ctd\u003e2 years\u003c\/td\u003e\n\u003ctd\u003eResistors 6 months\u003cbr\u003eInfrared heater 6 months\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/figure\u003e\n\u003cp\u003eThe warranty period is product-specific and starts from the date of purchase of the product.\u003c\/p\u003e\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e1. Warranty coverage\u003c\/h2\u003e\n\u003cp\u003e1.1. Narvi grants a warranty for its new products in accordance with these warranty terms. The warranty applies to defects in materials and workmanship that occur in the product under normal use during the warranty period.\u003cbr\u003e1.2. This guarantee in no way limits the rights of the consumer under the applicable law.\u003cbr\u003e1.3. The warranty only applies to those new products sold by Narvi or its authorized distributors or dealers.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e2. The warranty does not cover\u003c\/h2\u003e\n\u003cp\u003e2.1. Defects or damages caused by improper installation, alterations, or substitutions of components, accidents, acts nature or natural disasters, misuse, abuse, negligence or due to non-compliance with Narvi’s instructions for installation, use or maintenance.\u003cbr\u003e2.2. Consumable parts and components, such as resistors, clock switches, thermostats, relays, sauna stones, firebox fire protection plates etc, unless the part in question is specifically mentioned in the warranty periods defined above.\u003cbr\u003e2.3. Defects or damage due to non-intended use, or that the customer has chosen a product that is not suitable or incorrectly dimensioned for the purpose.\u003cbr\u003e2.4. Defects or damage caused by transportation or storage of the product. Products have to be storaged indoors, in warmed (at minimum 0°C), dry and well-ventilated storage area.\u003cbr\u003e2.5. Defects or damage caused by the use of sauna stones other than those recommended by Narvi or incorrect assembly of sauna stones.\u003cbr\u003e2.6. Defects or damage caused by the use of other substances or objects in connection with the product, for example, salts, chemicals and other decorative items.\u003cbr\u003e2.7. Products that have been modified or repaired without the express approval of Narvi, or where non-original Narvi spare parts have been used.\u003cbr\u003e2.8. Products from which the original manufacturer’s product markings have been removed or damaged.\u003cbr\u003e2.9. Damage caused by insufficient ventilation, constant humidity or other than appropriate installation location or use, manifested e.g. by rusting, sooting and discolouration of the product.\u003cbr\u003e2.10. Removal and re-installation cost, service calls to diagnose trouble and transportation or shipping costs.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e3. Fulfilment of warranty claim and limitation of liability\u003c\/h2\u003e\n\u003cp\u003e3.1. Narvi has the right to fulfill the warranty claim at its discretion by repairing or replacing the product or part thereof or granting a price reduction for the product. Narvi may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s). Parts and\/or service replacements made under the terms of this limited warranty are warranted only for the remaining period of the original product warranty.\u003cbr\u003e3.2. Narvi shall not be liable for any incidental, consequential, special, or contingent damages anyone might suffer due to the defective product, including loss of income, business or other direct or indirect damage or cost. Narvi does not compensate for damages caused by a delay in fulfilling the warranty claim.\u003cbr\u003e3.3. Narvi will not be responsible for environmental conditions such as inadequate vents or ventilation, excessive venting configurations or negative air pressures which may or may not be caused by mechanical systems such as exhaust fans or furnaces.\u003cbr\u003e3.4. The warranty becomes void if the main purpose of use of the product changes during the warranty period.\u003cbr\u003e3.5. If an electric heater manufactured by Narvi is connected with a control device other than a Narvi control device, the customer must ensure and be responsible for ensuring that the control device is compatible with the electric heater and that it meets the control device requirements for sauna use.\u003cbr\u003e3.6. If it is found that a defect or defect reported by the customer is not covered by the warranty, Narvi has the right to charge the customer for the costs and work related to the search for and location of the defect or defect, including travel and labor costs, in accordance with the actual costs. This can be applied, for example, when the customer has caused the damage and was aware of it.\u003cbr\u003e3.7. The warranty is valid only when the customer has, for their part, fulfilled their obligations by following the instructions provided by Narvi.\u003cbr\u003e3.8. Without specific written exclusionary waivers, no one has authority to add to or vary this limited warranty, or to create Narvi any further obligation of liability in connection with the product or part thereof.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e4. Warranty claim\u003c\/h2\u003e\n\u003cp\u003e4.1. The customer shall report any defect in materials or workmanship in the product within a reasonable time, however within 14 days at the latest, from the discovery of the defect or from the time when the defect should have been detected.\u003cbr\u003e4.2. The notification must be made in writing to the seller of the product. The customer must provide proof of purchase, the type designation of the product, if any, a clear description of the defect and a description of the environment and conditions of use of the product during the warranty period.\u003cbr\u003e4.3. When receiving the product, the customer has checked that there are no transport or storage damages. Any transport or storage damage detected must be reported to the carrier immediately and the deviation must be noted in the consignment note. In addition to the consignment note entry, pictures of the damaged product packaging and the product must be delivered to the manufacturer if the transport is arranged by the manufacturer. These are prerequisites for obtaining compensation for transport or storage damage.\u003cbr\u003e4.4. The consumer must present proof of purchase of the product to the seller of the product. The proof of purchase together with these warranty conditions serves as the warranty certificate for the product.\u003cbr\u003e4.5. The consumer should primarily contact the seller of the product. If the seller fails to resolve the case, the case must be forwarded to Narvi in accordance with the instructions given.\u003cbr\u003e4.6. The product is required to be installed, used and maintained in accordance with Narvi’s instructions for installation and use. Faulty product shall not be installed or used.\u003cbr\u003e4.7. The electrical equipment is required to be installed and connected to the mains by a qualified electrician in accordance with Narvi’s instructions for installation and use and current regulations.\u003cbr\u003e4.8. If requested by Narvi, the defective product will be sent back to Narvi.\u003c\/p\u003e\n\u003ch2 class=\"wp-block-heading\"\u003e5. Applicable law and dispute resolution\u003c\/h2\u003e\n\u003cp\u003e5.1. These warranty terms are governed by Finnish law.\u003cbr\u003e5.2. Disputes arising from the warranty terms shall be finally settled in the District Court of Satakunta in Finland.\u003c\/p\u003e\n\u003cp\u003eThese warranty terms shall apply unless Narvi has committed to otherwise in writing.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch3\u003eShipping \u0026amp; Returns\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: Sauna Heater\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e\u003cstrong\u003e Supply prides itself on having one of the best return policies in the industry. \u003c\/strong\u003eCancel any time before your order has shipped, \u003cstrong\u003ecompletely free of charge\u003c\/strong\u003e (exceptions apply, including custom made orders). \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eCall (949) 688-4198 or email sales@thesaunasolutionllc.com\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eFrequently Asked Questions\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan\u003eWhen will I know my order has shipped?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWhen will my order ship?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eIf your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@thesaunasolutionllc.com.\u003c\/p\u003e\n\u003cp\u003eNo Shipping outside the lower 48 in USA.\u003c\/p\u003e\n\u003cp\u003eIf you have questions regarding anything below, please send an email to sales@thesaunasolutionllc.com or call us at (949) 688-4198\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds: \u003c\/strong\u003e\u003cspan\u003eAt The Sauna Solution LLC, we pride ourselves on having the best return policies in the industry. \u003c\/span\u003eCancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you have questions, please send an email to sales@thesaunasolutionllc.com or call us at\u003cspan\u003e \u003c\/span\u003e\u003cspan\u003e(949) 688-4198\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 688-4198, the chat in the bottom right, or email sales@thesaunasolutionllc.com any time.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cstrong\u003eCustom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eThese units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eAll sales are final for Custom made and Made-to-order products.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eIf you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eNot all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and\/or product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eDue to drastically increasing LTL\/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003e\u003cspan class=\"s1\"\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eWe promise to do our best to get your order to you as soon as possible. We provide \u003cstrong\u003eestimated shipping times\u003c\/strong\u003e on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory\/warehouse and dock workers and so on).\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrder delays have proven to be unavoidable and outside of The Sauna Solution LLC's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times.\u003cstrong\u003e\u003cspan\u003e \u003c\/span\u003eWe thank you for your business and appreciate your patience.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cmain role=\"main\" class=\"main-content js-focus-hidden\" id=\"MainContent\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cdiv data-style=\"\" class=\"element-container cf\" id=\"le_body_row_1_col_2_el_9\"\u003e\n\u003cdiv class=\"element\"\u003e\n\u003cdiv class=\"op-text-block\"\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWarranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.\u003c\/p\u003e\n\u003cp\u003eContact sales@thesaunasolutionllc.com for any questions.\u003c\/p\u003e\n\u003cp\u003eBY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\n\u003cstrong\u003eOur Shipping Partners:\u003c\/strong\u003e\u003cbr\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv data-location=\"bottom\" data-product-id=\"7665558323429\"\u003e\u003cstrong\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0591\/4532\/2659\/files\/Shipping_Partners_480x480.jpg?v=1630626537\" width=\"244\" height=\"137\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003c\/main\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"Narvi","offers":[{"title":"Default Title","offer_id":47879296057576,"sku":"6090","price":995.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0752\/8605\/3096\/files\/narvi-flue-15-sauna-heater-supply-282099_49501ac8-c6b4-4ae3-b5b4-c8a38e818ab7.jpg?v=1769155146"}],"url":"https:\/\/thesaunasolutionllc.com\/collections\/narvi-accessories.oembed","provider":"The Sauna Solution LLC","version":"1.0","type":"link"}