Shipping policy
# Shipping Policy
**The Sauna Solution LLC**
260 Newport Center Drive, Suite 100
Newport Beach, CA 92660
Phone: (949) 688-4198
Email: sales@thesaunasolutionllc.com
**Effective Date:** March 7, 2026
## Overview
We ship nationwide from our Newport Beach facility and manufacturer warehouses. Shipping times vary by product type, location, and availability.
## Shipping Methods
- **Small packages** (<150 lbs): UPS/FedEx Ground
- **Saunas & Heaters**: LTL Freight (Residential/Commercial)
- **Custom orders**: Direct from manufacturer
## Shipping Costs
- **Free shipping** on orders over $2,499 (contiguous US)
- **Flat rate** $99-$299 for smaller orders
- **Freight quotes** provided at checkout for heavy items
- **Expedited shipping** available (additional fees)
## Estimated Delivery Times
| Product Type | Lead Time | Shipping Time |
|--------------|-----------|---------------|
| In-stock accessories | 1-3 days | 3-7 business days |
| Electric heaters | 2-5 days | 5-10 business days |
| Pre-built saunas | 1-2 weeks | 7-14 business days |
| Custom saunas | 4-12 weeks | Manufacturer direct |
## Freight Delivery Requirements
Customers must:
- Be present for delivery
- Inspect packaging before signing
- Note damage on Bill of Lading
- Arrange liftgate if no forklift available
## International Shipping
Available to Canada, Mexico, and select countries. Customer pays all duties/taxes.
## Tracking & Support
Full tracking provided. Contact us for issues: (949) 688-4198
[Full policy continues with damage claims, address changes, etc.]
